Whether you have questions, requests or suggestions - we're here for you!
Do you want to contact us to obtain energy and water from us? Do you want to get more information about tariffs and services or find the appropriate contact person for your request? Does your payment amount need to be adjusted, or do you wish to register for an event?
Then you’re at the right place. Whether by e-mail, telephone or face-to-face – we are here for you. We will be happy to receive you in our customer centre “Jahnplatz Nr. 5” or in the customer centre “Historische Turbinenhalle” Schildescher Straße 16. We are happy to help you further.
How you can reach us personally (location and opening times):
Customer centre “Jahnplatz Nr. 5” - here you can receive helpful tips for saving energy and information on our tariffs and services.
Monday till Friday: 9.00 – 19.00h,
Saturday: 10.00 – 16.00
Customer centre “Historische Turbinenhalle” - here you can pay your bills in cash or with EC-card, as well as give meter readings personally, ask questions about your bill, and inform us of changes to your personal details.
Schildescher Str. 16
Monday, Tuesday, Wednesday and Friday: 8.30 – 17.00
Thursday: 8.30 – 18.00
Telephone contact via our free-to-call info-line
Number: (0800) 1 00 71 75
Daily from: 7.30 – 18.00
Please understand that we are only able to offer further help in German. Thank you!
Festnetz: 0800 1 00 71 75
Mo – Fr 07:30 Uhr – 19:00 Uhr und Sa 09:00 – 16:00 Uhr. Zu allen anderen Zeiten nehmen wir Ihr Problem gerne telefonisch auf und rufen Sie dann zurück.Rückruf anfordern